Telephone Nortel Vista Setup 4 pages. Enterprise edge feature programming telephone guide pages. Nortel networks call center telephone administration guide pages. Lift handset 2. Press your green Primary Extension Key 2. Dial the number 3. Lift handset when party answers or continue Press Park Soft key, while on the phone 2. Note the Number that appears on your display i. There are 3 steps that must be completed Change your password Record your greeting Record your personal verification Entering Your Mailbox: 1.
Dial from outside the district Or from any phone in the district 2. Page 6: Using Your Voice Mailbox Using your Voice Mailbox If you have a model number , and the light at the top of your phone is lit, it means there is a message for you in your voice mailbox. Entering your Mailbox: 1.
Dial Page 7: Express Messaging key 4. Hang up or press the Goodbye key when finished Transferring a call into a Voice Mailbox from a : 1. Press the Transfer Soft Key 2. Automatic Recall Customer Originated Trace Calling Name and Number Delivery Blocking Selective Call Forward M display Select a language Change a Feature Key label M Adjust Screen contrast Adjust volume Choose Ring type Select Call Log options Use Live dial pad Select Preferred name match Set up area code Enable Call timer Enable Key click Use Headset port on call Activate Headset port external alerter Use Call indicator light Set On-hook default path Display diagnostics Activate Group Listening M Call Log display and navigation M and M Access and use the Callers List M Access and use the Redial List M Access the Personal Directory Add a Personal Directory entry Add an incoming call Add an outgoing call Delete or edit a Personal Directory entry Delete your Personal Directory Use the Personal Directory to make a call Use Card View Search for an entry Copy a number from the Redial List M Fixed Keys Program a feature or an Auto Dial Use Auto Dial Use Speed Call Use Call Transfer Set up a Conference call Activate Ring Again Make a call Receive a call Feature Activation Indicator Message Waiting and Call Status Indicator Display-based Expansion Module External Alerter and Recorder Interface Full Duplex Hands Free Module Key-based Expansion Module Personal Directory PC Utility This document describes the M, M, M, and M features and how to use them.
The M, M, and M are described in the main portion of this document. The M is described in a separate section of this document. It also has four Context Sensitive Soft Keys self-labeled. Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side.
You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call. Press the Headset Key to answer a call on a headset connected to the headset jack or to switch a call from handset or handsfree to the headset. A flashing LCD indicator means the line is on hold or the feature is being programmed. By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicator.
The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones.
The Copy Key copies incoming or outgoing. The Quit Key ends an active application. Pressing the Quit Key does not affect the status of calls currently on your telephone. Press the Done Key to exit and save changes. The Options Key allows you to access and modify telephone options. The Message Key provides access to your voice messaging system. The Applications Key allows you to access additional features that may be provided by your network administrator M and M When you pick up the handset, the line associated with this key is ready for you to make a call.
M are configured for various features and functions on the M Series telephones. The Soft Keys are located below the display area.
These keys have an LCD label above them that changes based on available features, functions, or the active application. An status icon indicates call or feature status. Call Log— The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu. The system must have CPND enabled.
The display shows the phone number and name, if available, of the incoming call. Card View — The Card View displays a directory entry name and telephone number.
The label and function of each key changes depending upon the available features or the active application. The DN is commonly known as an extension number. For your convenience, the FACs for your system can be printed on a page located at the back of this guide. Flexible Feature Codes are applicable to the Meridian 1 system only. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide.
Indicator —An indicator is an LCD or LED that displays the current status of a feature by its state; flashing, winking, steady on, or off.
Information screen—The Information screen displays call activity, lists, prompts, and status of calls. Interrupted dial tone—Interrupted dial tone is a broken or pulsed dial tone, heard when you access some of the features on your telephone. These keys are the keys located below the display on your telephone. Off-hook — Off-hook is a term used to indicate that the telephone is active and ready to make a call. Paging tone—Paging tone is a special tone heard when using the Radio Paging feature.
You hear two beeps followed by dial tone. Personal Directory —The Personal Directory stores entries by name and phone number. Private Line — Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line. It lists outgoing numbers for calls that have been made from your telephone. Special dial tone— The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features.
Switch hook — The switch hook is the button which the handset presses down, disconnecting your call, when you replace the handset. When lifted, the handset releases the switch hook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call. Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you.
Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone.
Check with your network administrator for more details. If your telephone is an M, M, or M you can use the built-in microphone and speaker instead of the handset to make of receive a handsfree call. While on an active call, you can switch between Handset and Handsfree mode. Press the Handsfree Key. You are now on a handsfree call.
Press the Mute Key. The LED indicator flashes. Press the Mute Key again to return to a two way handsfree conversation. Lift the handset to switch from handsfree to handset.
Replace the handset. Connect a headset to the headset jack or the handset jack depending on the headset type and the telephone you are using. Press the Headset Key M and M For the M read the instructions that came with your recommended headset.
This section also provides information on setting and adjusting the volume for both amplified and unamplified headsets. For the M read the instructions for the headset you are using. The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset.
This feature must be enabled by your network administrator. Press the Options Key. Use the Navigation Keys to scroll through the Options List and highlight.
Press the Select Key. Press the On Key. Press the Done Key to save changes. Press the Quit Key to exit. Everyone will hear the caller over the speaker, but the caller will only hear what is picked up by the handset. Note: You must let the caller know when others are listening to the conversation. This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored. Press the Off Key to turn Group listening off. The LED flashes. Press the Mute Key again to return to two way conversation.
The Predial feature allows you to enter and preview a number containg up to 31 digits and make corrections before you dial the number. Note 1: Press the Pause Key to insert a 1. Note 2: If you are calling an external or long distance number, be sure that the appropriate access codes are included.
Lift the handset when the called party answers or, if on handsfree, begin to talk. Note: You cannot use the Predial feature if the Live dial pad feature is active.
This section describes features that you can use when you make a call. To make a call from your telephone, use the features described in this chapter. Lift the handset. Note: The Handsfree Key must be enabled by your network administrator. Handsfree Key, or the Headset Key. You receive dial tone with each of these actions.
To make a call while on-hook, leave the handset in the cradle while you dial a number. Auto Dial lets you dedicate a feature key to a specific telephone number.
When the Auto Dial Key is pressed, the number is dialed automatically. To display the Auto Dial number M and M :. Press the configured Auto Dial Key. The number appears on the display. Press the Auto Dial Key, without lifting the handset. Dial the number to be stored on the Auto Dial Key.
Note 2: Press the Pause Key to insert a 1. Note 3: If you are storing an external or long distance number, be sure that the appropriate access codes are included. Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party.
The Ring Again feature automatically redials the number. Dial a number and receive a busy tone or no answer. When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone. Lift the handset or press a line DN key. Press the Ring Call Key.
Press the Cancel Ring Again Key. Last Number Redial allows you to automatically redial the last number you dialed. The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code.
Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code. The phone prompts you to dial a one, two, or three digit code and the telephone number.
Note: Dial the access code if required followed by the internal, external, or long-distance telephone number. Press the Speed Call Controller key or. Press the Speed Call Controller Key. Dial a one, two, or three digit code. Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number. Note: A dash is automatically inserted after the required number of digits have been entered. Dial the associated telephone number.
Note 1: Dial the access code if required followed by the internal, external, or long-distance telephone number. Press the Done Key to save the code and number. Dial the Speed Call code assigned to the telephone number. The System Speed Call feature is set up on the system by your network administrator.
It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone. The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box. The Hot Line dials the number automatically.
The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator.
To answer an Intercom call while on a line other than your Intercom group line:. Dial the one or two digit code for the intercom group member you wish to call.
Press the Hold Key to put the current call on hold. Press the Intercom Key and begin to speak. When you receive an incoming call, your telephone rings and the LCD indicator flashes. Press the Headset Key if you have a headset connected to your telephone available on the M and. Use the Hold feature when you are talking with one party and a second call comes in on a second line.
You can answer the second call and retain the original call by putting it on Hold. Note 1: If the Automatic Hold feature is configured for your Meridian 1, the active call is automatically put on hold when you answer the second call. Note 3: The caller hears music while on hold, if the Music on Hold feature is configured for your system.
If the person you called is not available, press the Line DN Key to reconnect to the original call. If you press the Transfer Key the second time, you get a three way conference. Press the Transfer Key. The other party is on hold and you receive a dial tone. The screen displays Call on hold, dial number. Dial the number of the telephone where the call is to be transferred.
Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the transfer. The two callers are connected and your telephone is ready to make or receive new calls. Press the Goodbye Key. Press the Line DN Key with the flashing icon to return to your original call. Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered.
The call is put on hold. Dial the number where you want to transfer the call. Press the Transfer Key again. Replace the handset before the person answers. This starts the recall timer.
Note 2: If the transfer is complete, the recall timer stops. Press the Transfer Key and repeat the transfer to a different DN. Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to complete the transfer. Check with your network administrator to determine the time interval of your recall timer. The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. Press the Attendant Recall Key while on a call.
The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone. You can park an incoming call and page the called party. When you use Call Park, you do not tie up a line.
Your network administrator can set up a System Park Extension where most calls are automatically parked. Otherwise, it parks on your DN.
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